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Customer service

Contact Information

For order inquiries: Itasca Books
Attn: Customer Service
5120 Cedar Lake Road
Minneapolis, Minnesota 55416

Phone: (952) 345-4488 x118 (Metro) / 1 (800) 901-3480 x118
Fax: 952-920-0541
Our hours are from 9 a.m. to 5 p.m. Central Standard Time

Email: orders@itascabooks.com

Delivery

Your order will be shipped within 2 business days of receipt. if an order is placed on a weekend or holiday, the items will be shipped the following business day.

We ship by USPS Media Mail. Most areas of the us will receive shipment within 4 to 7 days. For an additional fee (see below), your package can be shipped by Priority Mail or by UPS Next-Day or Second-Day Air.

International shipments are sent by Air Mail. Although most air mail orders are received within a week of shipment, please allow up to 14 days for delivery.

 

Shipping Charges First Book Each Add'l
Media Mail* 4.50 1.00
Priority Mail* 6.50 2.00
UPS Second-Day Air* 35.00 8.00
UPS Next-Day Air* 45.00 10.00
Air Mail to Canada 21.95 3.00
Air Mail to all other countries 25.95 6.00
* Available to U.S. destinations only

Payment Options
Online orders and telephone orders via our toll-free number may be placed using your American Express, Mastercard, or Visa.

Returns
You may return any defective merchandise you receive within 30 days of sale. please call us toll free at 1-800-901-3480 or email for authorization and instructions. You can also cancel unshipped items by emailing us.