Customer Service Contact Information For order inquiries: Itasca Books Attn: Customer Service 5120 Cedar Lake Road Minneapolis, Minnesota 55416 Phone: 952-345-4488 (metro) / 1-800-901-3480 Fax: 952-920-0541 Our hours are from 9 a.m. to 5 p.m. Central Standard Time Email: orders@itascabooks.com Delivery Your order will be shipped within 2 business days of receipt. If an order is placed on a weekend or holiday, the items will be shipped the following business day. We ship by USPS Media Mail. Most areas of the US will receive shipment within 4 to 7 days. For an additional fee (see below), your package can be shipped by Priority Mail or by UPS next-day or second-day air. International shipments are sent by Air Mail. Although most Air Mail orders are received within a week of shipment, please allow up to 14 days for delivery. SHIPPING CHARGES First book Each add'l Media Mail* 4.50 1.00 Priority Mail* 6.50 2.00 UPS Second-Day Air* 35.00 8.00 UPS Next-Day Air* 45.00 10.00 Air Mail to Canada 13.00 3.00 Air Mail to all other countries 15.00 6.00 * Available to U.S. destinations only Payment Options Online orders and telephone orders via our toll-free number may be placed using your American Express, MasterCard, or Visa. Returns You may return any defective merchandise you receive within 30 days of sale. Please call us toll free at 1-800-901-3480 or email for authorization and instructions. You can also cancel unshipped items by emailing us.

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